With Nexthink, every employee has a lightweight collector installed on their devices.
Nexthink then collects asset information and diverse dynamic data about connections, application launchs, etc.
This activity is then processed in the Nexthink Engine and give insight about performance, unused software, policy breaches, and above all the IT-experience from the user’s point of view.
Durch das Liefern von Echtzeit-Endanwender-Daten an die ServiceNow-Konsolen, ermöglicht Nexthink eine unternehmensinterne Optimierung der Bereiche Incident Management, Problem Management und IT Governance. Mit dieser Integration können Sie die mittlere Reparaturzeit (MTTR) drastisch verkürzen, Incidents gänzlich vermeiden und Ihr First-Level Service Desk-Team proaktiver agieren lassen.
The Nexthink Incident Management Connector for ServiceNow enables IT support to dramatically reduce MTTR across all phases of the incident management process.
The Nexthink CMDB Connector for ServiceNow populates your ServiceNow CMDB with real-time endpoint analytics and user feedback.
Überzeugen und motivieren Sie Ihre Mitarbeiter, indem Sie Ihnen die 22 Minuten pro Tag, die sie durchschnittlich durch IT-Probleme verlieren, zurückgeben. Nexthink unterstützt Sie dabei, proaktiv die Entstehung von Incidents zu vermeiden, verkürzt die MTTR offener Incidents und bietet gleichzeitig einen tiefen Einblick in die Erfahrungswelt der Endanwender.
Restore IT confidence amongst employees
The pace of technological change in the workplace is accelerating—and employee frustration along with it. Issues are not only irritating; they can cause mass disruption. In fact, the average employee spends a whopping 22 minutes a day dealing with IT-related issues. Using Nexthink, IT teams have a new way to break down the wall between IT and employees and eliminate the disruption. Rapidly improve IT satisfaction by correlating real-time feedback with technical data.
Identify and measure end-user satisfaction and endpoint performance
Ask targeted questions to the right person on a specific device
Examples:
Rapidly identify key actions for continuous improvement
Take instant action to course correct and track progress in real-time to create a seamless experience
Examples:
Calculate average satisfaction of devices, applications, etc. over time
Identify environment changes and their impact on satisfaction in an instant
Examples:
Identify early warnings and stop issues from spreading
Uncover devices exposed to known issues and remediate before they occur
Examples:
Uphold the expected status of a healthy digital workplace
Examples: maintain proxy settings, repair business applications, map network drives
Examples:
Automatic device diagnosis with instant user notification
Resolve issues with 1-click user-assisted remediation
Examples:
Der Wandel ist eine Konstante im Unternehmen. Mit Nexthink kann die IT-Abteilung das Changemanagement nahtlos abwickeln und Migrationsprojekte reibungslos und mit voller Kontrolle und Transparenz durchführen.
Empower your workforce with unobstructed migration and management
Office 365 enables employees to establish more meaningful connections and to collaborate more frequently. Making the migration to Office 365 an easy and smooth experience for employees can also help a lot in strengthening IT and business relationships. Conduct Office 365 migration projects without any downtime or disruption with clear real-time visibility and complete control over the migration progress.
Reasonable migration planning through real-time visibility over all endpoints
Gather static and dynamic assessments to achieve a holistic view
Monitor key health indicators, issues, and employee satisfaction
Speed up decision making processes with live endpoint and end-user data
Understand user acceptance, usage and consumption
Solve problems quickly with fast issue diagnostics
Reasonable migration planning through real-time visibility over all endpoints
Gather static and dynamic assessments to achieve a holistic view
Monitor key health indicators, issues, and employee satisfaction
Speed up decision making processes with live endpoint and end-user data
Avoiding cyber risks and heavy penalties raised for lack of compliance demands effective controls across every endpoint. Nexthink provides you with a trusted and independent source for an encompassing compliance reporting and better risk management across every employee, every endpoint, at any time.
Educate your employees. Protect your business.
Often the biggest threats to information security are internal ones – uninformed employees. Training and awareness is critical to risk mitigation, but often companies have difficulties with implementing these basic trainings and awareness programs and their business is left unprotected. To counteract this, Nexthink offers a targeted approach ensuring that the right users are provided with the right knowledge and security awareness at the right time for a more protected business. Enhance security awareness with Nexthink’s targeted user-centric approach.
Detect end-user behaviors that cause risks to the company
Evaluate employee knowledge and awareness with regard to general security aspects
Examples:
Easily segment high-risk users and target for security awareness training
Launch targeted campaigns to educate employees and prevent risk
Examples:
Educate users to better understand their level of control and risk related to access levels
Facilitate instant interaction between IT and employees
Examples:
Continuously monitor endpoint compliance
Automatically detect and fix violations, in real time
Examples:
Validate, in real time, critical patch applications
Minimize risk of shadow IT behaviors
Optimize and rationalize license investments
Examples:
Rapidly obtain compliance levels with Nexthink scores
Be confident with accurate endpoint compliance management from an independent source
Examples:
End users are key to any IT department. Sometimes those end users are external consumers and other times they are employees.
These employees could be any where in the world, using any number of devices.
Performance issues, unused software, policy breaches, browser requests and hundreds of other metrics.
This data is then aggregated for top level executive consumption in the user-friendly Nexthink Portal and the more granular and robust Nexthink Finder.
The data provided in these two places provides IT, support and operations teams / executives with the visibility and intelligence they need to act on, engage with and remediate the entire employee IT experience.
Wir decken alle Facetten und Projektphasen ab:
We are accustomed to consistently familiarize with the processes, goals and requirements of our customers. Only afterwards do we develop proposals and solutions that are then tailor-made.
For over 20 years now, Media Solutions has stood for ideas, innovations and dynamics in consulting and software development. We have the specialists who know the latest trends and technologies. Our creative solutions will become your competitive advantage.
We develop according to agile methods and principles. This results in quickly available and flexible solutions, so that you will not be overtaken by your competitors. We see our customers as part of the team. Together we create sustainable values.
We calculate our projects fairly, act reliably and adhere to promised deadlines and budgets.
